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March 10, 2013

Re: Letter of Recommendation for Drain Master Plumbers

Dear Mr. Robinson,

In January 2013 we were notified by the Corporation of Delta that there was a water line leak on our property that was required to be fixed immediately. Due to the nature of our property with many trees, concrete walkways, brick driveway and gardens we decided to pursue the trenchless form of water line repair/replacement to protect our landscaping. We googled "trenchless water main replacement" and found two companies in the lower mainland of British Columbia offering this service, one being Drain Master Plumbers. We had each company provide an estimate and chose to go with the other company due to cost reasons as their estimate appeared to be more economical.

The company we hired arrived with an excavator which was of concern given that they advertised trenchless repairs. After one full day of work and several holes dug throughout our property the other company was unable to complete the job via the trenchless method. At this time we decided to hire Drain Master Plumbers as we were not confident that the other company would be able to finish the job without damaging the gardens and landscape in which we take a great deal of pride.

The Drain Master Plumbers arrived, assessed the situation and worked diligently to complete the job with the least amount of disturbance to the gardens as possible. They were friendly, extremely professional and very well skilled at the trenchless water line replacement methods.

The job was more complicated than expected but Drain Master Plumbers honoured their estimate and did not attempt to increase the estimate at any time during the job. The Drain Master team left the property looking like no work had been done including sweeping the walkway and placing the paving stones back in the driveway where the other company had excavated down to the water main.

We would not hesitate to hire Drain Master Plumbers again for any plumbing issues around our home and property. We would also very highly recommend Drain Master Plumbers to other people faced with a similar situation and would caution people about hiring based on estimate price alone given the excellent workmanship and warranty provided by Drain Master Plumbers.

Janice Bridgland and Connell McKee

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